9c999 Privacy Policy

9c999 may collect the following types of information:

• Personal identification information: Your name, date of birth, national identity card number, or other government-issued identification documents required for account verification.
• Contact information: Email address, mobile number, and any other contact details provided by the user.
• Financial information: bKash, Nagad, or Rocket mobile banking account numbers (for transaction processing only — full account details are not stored).
• Usage information: Your gaming activity, betting history, login times, device used, and browser type.
• Technical information: IP address, cookie data, session information, and device identifiers.
• Communication records: Your conversations with the support team via live chat or email.

The information collected is used for the following purposes:

• To create, verify, and manage your account.
• To process deposits and withdrawals and to maintain transaction history.
• To prevent fraud, money laundering, or illegal activity.
• To enforce responsible gaming policies and identify risky behavior.
• To provide customer support and resolve your complaints or questions.
• To improve platform performance and refine the user experience.
• To meet legal obligations and cooperate with lawful investigations by authorities.
• To send relevant promotional information — you can opt out of this at any time.

9c999 uses industry-standard security measures to protect your information. Our servers and communication channels are secured with SSL (Secure Sockets Layer) encryption.

• All sensitive information is stored in an encrypted state.
• Passwords are never stored in plain readable form.
• Internal staff access to data is role-based and monitored through audit logs.
• Regular security reviews are conducted.

Data is retained for as long as your account is active or as needed to provide the service. Some information may be retained for a set period due to legal obligations.

9c999 does not sell or rent your personal information for commercial purposes. However, limited information may be shared in the following circumstances:

• Payment processors: With mobile banking providers such as bKash, Nagad, and Rocket, solely to complete transactions.
• Technology service providers: Contracted partners for secure hosting, cybersecurity, or customer support tools.
• Law enforcement authorities: In the case of a valid legal order or obligation.
• Business succession: In the event of a merger or acquisition, though users will be notified in advance.

Confidentiality agreements are in place with all third parties and they may only use the information for the specified purpose.

As a 9c999 user, you have the following rights:

• Right of access: The right to request information about what data we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances (excluding matters subject to legal obligations).
• Right to restrict processing: The right to request that data processing be limited in certain use cases.
• Right to data portability: The right to request a copy of your information in a machine-readable format.
• Right to object: The right to object to marketing communications.

To exercise these rights, email [email protected]. We will respond as promptly as possible.

The 9c999 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

• Essential cookies: For core functionality such as login sessions, security tokens, and language preferences. The platform cannot function properly without these.
• Functional cookies: To remember your preferences and settings.
• Analytical cookies: To understand site usage patterns and improve the service.

You can control or delete cookies through your browser settings. Keep in mind that disabling essential cookies may cause some services to stop working properly.

9c999 strictly prohibits access by anyone under the age of 21. We do not knowingly collect any information from minors.

Age verification is mandatory during the account registration process. If we ever discover that information from a person under 21 has been collected inadvertently, that information will be deleted immediately and the associated account will be closed.

If you believe a minor is using this platform, please let us know at [email protected].

9c999 reserves the right to update this privacy policy from time to time. Before changes take effect, we will notify you in the following ways:

• By publishing the updated policy on this page of the website.
• By sending a notification to your registered email for significant changes.

Continued use of the platform after a policy update will be considered acceptance of the new terms. We recommend that you review this page regularly.

9c999 places the highest importance on your financial security. Our payment methods — bKash, Nagad, and Rocket — are processed through secure, encrypted connections.

• The minimum deposit is ৳300 and the minimum withdrawal is ৳500.
• Withdrawals are typically processed within 15 minutes to 2 hours.
• Financial information is used solely to complete transactions.
• Transaction history is stored securely and can be viewed from your account at any time.

Rocket is primarily Dutch-Bangla Bank's mobile banking wallet. These providers have their own privacy policies that apply to their platforms.

9c999 takes responsible gaming seriously. Information about your gaming behavior may be analyzed for the following purposes:

• To identify unusual gaming patterns and provide support where potentially problematic behavior is detected.
• To verify requests for self-exclusion or limit-setting.
• To temporarily suspend an account at your request or when necessary.

To learn more about responsible gaming, visit our Responsible Gaming page.

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us:

• Email: [email protected]
• Live chat: Available 24/7 through the website.
• Language: Support is available in Bengali and English.

We aim to respond to your message as quickly as possible. Complex privacy-related requests may take a little more time. If our response is not satisfactory, you may file a complaint with the relevant regulatory authority.